Pre-Order Terms & Conditions

Last updated: 22nd September 2025

These Pre-Order Terms & Conditions (“Terms”) govern your pre-order of products from Emm Technology Ltd (“we”, “our”, “us”). By placing a pre-order, you agree to be bound by these Terms.

1. Pre-Order and Payment

1.1 By placing a pre-order, you are purchasing the specified product in advance of its general release.

1.2 Pre-orders must be paid for in full at the time of ordering. We will confirm receipt of your pre-order by email.

1.3 The purchase price includes VAT (where applicable) and any applicable delivery charges will be clearly displayed at checkout.

2. Cooling-Off Period (Statutory Right)

2.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your pre-order within 14 days of placing it for any reason and receive a full refund.

2.2 Refunds under this right will be issued within 14 days of us receiving your cancellation request.

3. Extended Cancellation Right (Our Policy)

3.1 In addition to your statutory rights, we allow you to cancel your pre-order at any time before your order is shipped.

3.2 If you cancel under this policy, we will refund you the full amount paid. Refunds will be processed to your original payment method within 14 days of confirmation.

3.3 Once your order has shipped, cancellations are no longer possible. At that stage, our Refund and Warranty Policy applies.

4. Delivery and Delays

4.1 We aim to dispatch your pre-order within six (6) months of the date of your order. This timeframe is an estimate and not a guarantee.

4.2 If we become aware of any expected delay, we will notify you promptly by email and provide a revised estimated delivery date.

4.3 If delivery is not made within the estimated timeframe, or if there are significant delays, you may choose to:

(a) continue waiting for delivery, or

(b) cancel your pre-order and receive a full refund.

4.4 Risk of loss and ownership of the product passes to you once the order has been delivered to the address you provided.

5. Refunds and Warranty After Shipment

5.1 Once your pre-ordered product has been shipped, your rights to cancel or return are governed by our Refund and Warranty Policy, available at [insert link].

5.2 This does not affect your statutory rights under the Consumer Rights Act 2015.

6. Statutory Rights

6.1 Nothing in these Terms affects your statutory rights, including your rights under:

The Consumer Rights Act 2015 (goods must be as described, fit for purpose, and of satisfactory quality).

The Consumer Contracts Regulations 2013 (right to cancel within 14 days of order).

7. Contact Information

For any questions, cancellations, or refund requests, please contact us:

Email: support@emm.co

Phone: +447309978816

Emm Technology Ltd

Unit 10 Temple Studios

Temple Gate

Bristol

United Kingdom

BS1 6QA

By placing a pre-order with Emm Technology Ltd, you acknowledge that you have read, understood, and agree to these Terms.