Delivery Policy

Last updated: 22nd September 2025

This Delivery Policy explains how and when your order will be delivered, what delivery costs apply, and what happens in the event of delays or failed delivery.

1. Delivery Areas

1.1 We currently deliver to addresses within the United Kingdom.

1.2 If you are located outside the UK, please contact us before ordering to check if delivery is possible and to obtain a delivery quote.

2. Delivery Charges

2.1 Delivery costs (if applicable) will be clearly shown at checkout before you place your order.

2.2 Standard delivery charges cover a single delivery attempt to the address provided at the time of order.

3. Delivery Timeframes

3.1 For pre-orders, we aim to dispatch your product within six (6) months of your order date. This is an estimated timeframe and not a guarantee.

3.2 For in-stock items, standard delivery is normally within 3–7 working days of dispatch.

3.3 You will receive an email confirmation once your order has been dispatched, including tracking details where available.

4. Delivery Delays

4.1 If we become aware of a significant delay to your order, we will contact you promptly and provide an updated estimated delivery date.

4.2 If your order cannot be delivered within the estimated timeframe, you may cancel your order and receive a full refund.

5. Failed Delivery

5.1 Please ensure that the delivery address provided is correct and that someone is available to accept delivery.

5.2 If a delivery attempt fails due to incorrect address details or no one being available, the courier may leave instructions for rearranging delivery or collection.

5.3 If your order is returned to us due to repeated failed delivery attempts, we will contact you to arrange redelivery (which may incur additional charges).

6. Risk and Ownership

6.1 Risk of loss or damage to the product passes to you once the order is delivered to the delivery address you provided.

6.2 Ownership of the product passes to you once full payment has been received and delivery has been completed.

7. Contact Us

For any delivery questions or issues, please contact us:

Email: support@emm.co

Phone: +447309978816

Emm Technology Ltd

Unit 10 Temple Studios

Temple Gate

Bristol

United Kingdom

BS1 6QA